Our Rental Process
How it Works
We strive to provide professional and straightforward service throughout the entire planning and rental process. With that goal in mind, we’ve developed the following step-by-step system, fine-tuned to focus on a seamless and stress-free customer experience.
1. Inquiry & Inspiration
Whether in-person, over the phone, or virtually, our process starts by gathering the needs, ideas, and inspiration for your event. Swatches, photos, and concept drawings are all welcome here!
After discussing your inventory needs and our options for bringing your ideas to life, our Event Specialists will compile an itemized quote for your review.
3. Contract & Deposit
Once the quote is compiled to your liking, we’ll ask you to “Approve” the quote and electronically sign our Terms & Conditions to officially reserve your items in our system. We also require a 25% non-refundable deposit to secure the date in our calendar. Please note that items will not be reserved until all three of these actions have been taken.
4. Fine Tuning
As planning progresses, we’ll fine-tune the contract to reflect any additions, edits, or updates to your event design. We are happy to make changes as needed up to 2 weeks prior to the event, with no penalty.
5. Final Numbers
We request that final numbers are provided to us no less than 14 days prior to the event. Your contract will be updated to reflect these final numbers, at which time the remaining balance of the contract will be due. The contract will officially be closed out 48 hours prior to the scheduled delivery/pick up/install.
6. Delivery or Pick Up
If you’ve opted for in-store pick up, your rentals will be ready for you at the pre-agreed upon date and time listed on your contract. We ask that you stop inside our storefront and speak with our front-of-house team to confirm your order, at which time they’ll provide you with further instructions for securing your rentals. If you’ve opted for delivery, our delivery team will deliver at the pre-arranged date and time listed on your contract.
Returns can be made to our warehouse location at the window of time listed on your contract. Please be sure to first stop into our storefront to speak with our front-of-house team to confirm your return. If our team is picking up the order, we’ll arrive at the pre-arranged date and time listed on your contract to quickly and efficiently whisk it away!